How can we help?

Use the same email or connected Apple or Google account you used to join. If you signed up by email, open the newest verification email first. Check your spam folder if it has not arrived.

Open sign in. Choose Forgot password to request a fresh reset link. Links expire after 30 minutes.

If the browser shows Return to PeriBrief, choose that link. If it shows Return link expired, close the sign-in screen and start again from the app. Do not share the return link or your password with support.

Open Home and choose Open appointment brief. A visit moves into Previous visits after you save its after-visit plan. Make sure you are signed into the same account.

Sign in to the same account to reopen your saved personal brief. The fictional example is separate from your account.

Open your brief, then choose Download & print. Download PDF saves a file directly. Share PDF opens your device’s share menu when supported and downloads a file otherwise. You decide who receives it. Review it before sharing.

Keep the page open and choose Retry sync. Your saved changes remain on this device until they reach your account. Do not clear browser data while a sync warning is showing.

Open Settings, then Manage subscription and invoices. Cancellation stops future renewal; your account shows when the current access period ends.

If membership isn't right for you, email support within 15 days of your first annual charge for a full refund. Renewals can be turned off anytime in Settings.

Renewal charges are not covered by this 15-day window unless required by applicable law.

Open Settings and choose Delete account. If you have a paid subscription, turn off renewal first; you can then delete immediately. Confirming deletion ends your remaining paid access and the scheduled subscription without automatically issuing a refund. Export any records you want to keep first. See deletion steps and retained-data details, including how to request help if you cannot sign in.